FAQ — Frequently Asked Questions
Straight answers to the questions trades ask most.
How do you get the leads?
We run websites and online campaigns that attract real customers looking for tradespeople in their area.
All enquiries come from homeowners searching online for help.
Are leads shared with multiple trades?
No. Never.
Every lead is exclusive.
We send the opportunity to several local tradespeople, but:
Only the first person to buy the lead gets the customer’s details.
Once purchased, the lead is automatically marked out of stock, so nobody else can access it.
Do I have to pay anything upfront?
No.
No sign-up fees.
No contracts.
No monthly charges.
You only pay for the leads you choose to accept.
What happens during the free trial?
You get one standard lead completely free as your trial.
You’ll receive a job summary and a link to claim your free standard lead using a unique code.
After your free trial, you can continue buying leads one at a time — only when you want them.
No contracts. No monthly fees.
How do I accept a lead?
When a new job comes in, we send you a message with:
Job type
Area
Short description
A secure “Buy Lead” link
If you want the job, simply click the link and pay for the lead.
As soon as payment goes through, the lead becomes out of stock, and you’re the only tradesperson who receives the customer’s details.
What happens if the customer doesn’t answer or doesn’t go ahead?
This still counts as a valid lead.
Just like every major UK lead-generation company, a lead is valid as long as:
contact details are correct
job is genuine
within your area
relates to your trade
Customer behaviour cannot make a lead invalid.
What if the customer changes their mind?
Still valid.
They requested the job — but may change plans, get ill, choose someone else, or delay.
This is normal in the trade industry.
What counts as an invalid lead?
We replace the lead for free if:
Phone number or email is fake
Customer is outside your service area
The enquiry is irrelevant to your trade
The job is clearly spam
Duplicate customer within 30 days
These are the only situations where a replacement is issued.
How quickly will I get leads?
This depends on your trade and area.
Some get leads the same day.
Most get them within a few days.
You’ll always know volume before committing.
How many trades do you work with in each area?
We keep numbers low to protect lead quality and ensure each trade gets a fair chance to claim work.
Can I stop at any time?
Yes.
Just tell us to pause your account and we won’t send more leads until you’re ready.
Is this a contract?
No.
Zero long-term commitment.
You only pay for leads you choose.
Do you guarantee jobs?
No genuine lead company can guarantee jobs.
We guarantee real customer enquiries, not completed work.
You decide your pricing, quotes, and bookings.
What trades do you cover?
Plumbing, roofing, gutters, electricians, handyman work, tree surgeons, boiler repair, landscaping, driveway repair, and more.
We add new trades regularly.
Will you contact my customers?
Never.
Once you accept a lead, the customer relationship is 100% yours.
How do I pay for a lead?
Each lead is listed in our system as a single-stock digital product.
You get a secure payment link (powered by Stripe) where you can pay by:
-
Debit/credit card
Once you complete the purchase, the lead is yours exclusively, and you instantly receive the full customer contact details.
When do I receive the customer’s full contact details?
Immediately after you buy the lead.
WooCommerce/Stripe instantly confirms your purchase, and you receive an automatic email with:
Customer name
Phone number
Email
Job details
Area/postcode
Everything you need to contact the customer straight away.
When do I get a free replacement?
You get a free replacement if the lead is:
Fake phone/email
Spam/bot
Clearly outside your area
Duplicate customer (within 30 days)
Unrelated to your trade
A prank/malicious enquiry
These situations are fully covered — replacements are simple and hassle-free.