TERMS & CONDITIONS — MYJOBFLOW

Last updated: December 2025

These Terms apply to all tradespeople using MyJobFlow to receive customer enquiries (“leads”).

1. Introduction

Welcome to MyJobFlow (“we”, “us”, “our”).

We operate a lead-generation service that connects homeowners with independent local tradespeople.

We are not a contractor, builder, or service provider.

We do not carry out any work, quote for work, or guarantee any job outcomes.

By signing up for our free trial or purchasing any lead, you agree to these Terms.

If you do not agree, please do not use our service.

2. What We Provide

MyJobFlow provides:

  • Access to customer enquiries (“leads”) generated through our websites
  • A system allowing tradespeople to purchase leads individually
  • Exclusive leads — sold to one tradesperson only
  • Delivery of customer contact details after purchase
  • A free introductory lead for new participants

We do not:

  • Recommend or vet tradespeople
  • Guarantee that customers will respond, proceed, or hire
  • Get involved in pricing, quoting, or work disputes
  • Guarantee job outcomes
  • Guarantee lead volumes

We act strictly as an introduction service.

3. Your Responsibilities

By using our service, you agree to:

  • Contact customers promptly after receiving their details
  • Provide your services independently and professionally
  • Handle all quotes, pricing, communication, and work directly with the customer
  • Inform us if your contact details change
  • Use leads responsibly and legally

You also acknowledge that:

  • A lead is not a guaranteed job
  • Customers may not proceed with work
  • You are responsible for your behaviour and conduct

4. Lead Purchases

Each lead is created as a single-stock digital product.

  • Leads are sold on a first-come, first-served basis
  • When you purchase a lead, you receive full customer contact details
  • No other tradesperson will receive the same lead
  • Payment is processed via Stripe

Once purchased, leads cannot be cancelled unless they meet the criteria for a replacement (see Section 7).

You understand that buying a lead gives you the right to contact the customer — it does not guarantee that the customer will answer, proceed, or hire you.

5. Free Trial

New tradespeople receive one free standard lead. Delivered through a unique code.

  • Delivered through a coupon or free lead link
  • One per business/tradesperson
  • Cannot be transferred or exchanged

We reserve the right to refuse or withdraw a free trial if we suspect misuse or abuse.

6. Pricing

Lead prices vary by trade, location, and job type.

You will always see:

  • The price of a lead before purchase
  • A summary of the job before choosing to buy

We may update lead pricing at any time, but the price shown on the product page at the moment of purchase is the one that applies.

7. Lead Validity & Replacement Policy

A lead is considered valid if:

  • The contact details are correct
  • The customer is within your service area
  • The enquiry relates to your trade
  • The job request is genuine
  • The customer can reasonably be contacted

A lead remains valid even if:

  • The customer does not answer
  • The customer changes their mind
  • The job is too big/small
  • The customer only wants a quote
  • The customer chooses someone else
  • The customer responds slowly

Free Replacement Criteria

We will replace a lead for free if:

  • Wrong or fake phone/email
  • Spam/bot enquiry
  • Out-of-area enquiry
  • Duplicate customer within 30 days
  • Not related to your trade
  • Clearly malicious/fake

How to request a replacement

Email us within 24 hours with:

  • Customer name
  • Lead details
  • Reason the lead is invalid
  • Any evidence (e.g., screenshot of wrong number)

We aim to respond within 48 hours.

We may refuse replacements for repeated misuse or unfounded claims.

8. No Guarantees

We do not guarantee:

  • Customer behaviour
  • Customer response
  • Job acceptance
  • That work will proceed
  • Job value or profitability
  • Lead volume

Leads are opportunities, not guaranteed work.

9. Customer Disputes

Any dispute between you and a customer is strictly between you and them.

We do not:

  • Handle complaints
  • mediate disagreements
  • Get involved in refunds for work
  • Set or enforce pricing
  • Take responsibility for customer conduct

We are not liable for any work performed, quoted, or arranged by you.

10. Prohibited Actions

You must not:

  • Misrepresent yourself as MyJobFlow
  • Claim to be “approved” or “recommended” by us
  • Share customer details with other trades
  • Resell leads
  • Abuse the replacement system
  • Use leads for any purpose other than contacting the customer

We reserve the right to remove trades who breach these rules.

11. Liability

To the fullest extent permitted by UK law:

  • We are not liable for any loss of income, profits, jobs, or contracts
  • We are not liable for customer behaviour
  • We are not responsible for the performance of your work
  • We are not responsible for delays, cancellations, or non-responses

Our total liability is limited to the amount paid for the lead(s) in question.

12. Changes to These Terms

We may update these Terms at any time.
We will notify you of any significant changes.

Continued use of our service after updates means you accept the new Terms.

13. Contact Information

For questions or replacement requests:

📧 Email: hello@myjobflow.co.uk